Refund policy
Idgit Ink Return & Refund Policy
Effective Date: July 14, 2026
At Idgit Ink, every order is made specifically for you. Because our products are printed on demand, we ask that you carefully review your order, product description, and sizing information before completing your purchase.
Our goal is to ensure every customer has a great experience. If something isn't right, we'll do everything we can to make it right.
Returns
Because each item is custom made after your order is placed, we do not accept returns or exchanges for:
- Ordering the wrong size
- Ordering the wrong color
- Buyer’s remorse
- Changing your mind after production begins
- Minor color differences caused by monitor or screen settings
- Incorrect shipping information provided by the customer
Please review our size charts carefully before ordering.
Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Misprinted
- Incorrect
- Missing items
please contact us within 14 days of delivery.
Email: support@idgitink.com
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
Once reviewed, we will, at our discretion:
- Send a replacement
- Issue a refund
- Offer store credit
There is no cost to you if the error was ours or our production partner's.
Exchanges
Because every item is made to order, we generally do not offer exchanges unless the product received was defective or incorrect.
Cancellations
Orders may be cancelled only before production begins.
Once an order has entered production, it cannot be cancelled because it is being custom manufactured specifically for you.
Digital Products
Due to the nature of digital products, including manga, artwork, downloadable files, PDFs, and other digital content, all digital product sales are final.
Refunds cannot be issued after a digital file has been delivered or downloaded except where required by applicable law.
Lost Packages
If your package is marked as delivered but cannot be located, please first contact the shipping carrier.
If the package is determined to be lost in transit, contact us and we'll work with our shipping partner to resolve the issue.
Incorrect Address
Customers are responsible for providing the correct shipping address.
If an incorrect address is entered and the order has already entered production or shipped, we cannot guarantee replacement or refund.
Processing Refunds
If a refund is approved, it will be issued to your original payment method.
Depending on your financial institution, refunds typically appear within 5–10 business days after processing.
Questions
If you have any questions regarding your order or this policy, please contact us at:
Thank you for supporting Idgit Ink.
Where Imperfections Create Perfection™